FAQs

FAQs

Here you will find the answers to the most common questions we receive.


 

No, not necessarily. While we certainly do not spam you with promotions (that is what our email newsletter is for, so don’t forget to sign up for that!) we do text everyone an update regarding their delivery with a GPS tracking link, which most people love! For those that are less than keen on the feature, we are more than happy to exempt you from our standard update procedure and thus further alerts. Just let us know! But remember: we ALSO like to text our patients when their birthday is coming up to remind them of the awesome gifts they get for their special occasion, so keep this in mind when asking to opt out of text notifications.

Deliveries are completed as fast as possible, but remember that there are many variables involved such as traffic jams, size of the order placed, distance from our closest hub, etc etc etc. However, most deliveries take “roughly” 45-75 minutes on average. Remember, we have several hundred items for you to choose from and we package each order individually for each customer. We do not have cars driving around your neighborhood with a pelican case packed with only 25 different items to choose from. Our model allows you to pick from hundreds of items, so it takes a little longer to package and label each one for you.

To become a patient of our collective, you will need a valid U.S gov’t issued photo I.D and the original letter of recommendation from the state of CA. Both must be present for your first delivery.

You absolutely can inspect your order on arrival, plus we have a 24-hour exchange policy in the event you are not completely satisfied with your order. Although many delivery services travel around with a trunk full of product to choose from, we only deliver what you order to best comply with CA law.

While there are no clear guidelines about the number of deliveries one can receive, there are legal limits to how much can be possessed at once. These limits vary and definitely have different ranges between medical and recreational purchases, so please ask a representative if you’re unsure.

We re-stock our menu every week and update our many different menus daily.

We have dozens of “deals” right here on our website, just click on the “deals” tab. If you’d like to discover our popular “DEAL OF THE WEEK”, it’s listed weekly each Friday on all of our social media, in our live chat pop up window and finally on our company phone greeting. You do need to alert us to which deal or promotion you want – we do not automatically add it to each order.

The short answer is: we charge tax, because we pay tax. That being said, the new year (and new law) have brought on many changes to the way our industry is required to do business, and we have always done everything in our power to comply with tax regulations. We do everything by the book — many people in the industry do not. However, for cash donations, we essentially give all the tax (and a little extra) back to our patients in the form of a store credit called an “INSTANT REWARDS CARD” valid on future orders.

We are exclusively a delivery service and by law can only deliver to a residence at this time. Be prepared to provide substantiating paperwork if your delivery address differs form your ID.

Yes, as long as the payment service is available in your area, it may be utilized to split your cash donation however you choose.

While most deals/promos are combinable (e.g. Happy hour, rewards cards, and taster gift) there are a few that stand apart. For example, our dollar-for-dollar birthday match promo during the 7 days leading up to your birthday  cannot be combined with ANY other deal or promo, happy hour included. If you are unsure, just ask! We are more than happy to explain how any of our awesome deals can be applied.

Generally, no. While a spouse (or other) may PLACE an order for another patient, only a legal CAREGIVER would be able to ACCEPT an order on another patient’s behalf, and caregiver paperwork would also need to be submitted before delivery for verification.

Generally, we offer an extra 10% discount for the above categories, with verification. Just ask your friendly order staff if you qualify!

We are open 7 days a week from 9am- 10pm. We can usually sign people up as late as 10 pm and we take orders from returning patients all the way up until 9.45pm, with San Diego County accepting their last order at 8.45pm.

Yes, you may schedule your delivery to arrive at a later time. We ask for a 30-minute window, at minimum, at least 90 minutes from order confirmation. This is especially popular for those who like to take advantage of Happy Hour pricing (from 10am-1pm every day) but then prefer to receive their delivery after work, the gym, school, or even dinner!

No, we do not have any logos or advertisements on our drivers or vehicles.

Yes, we are all for protecting your privacy and we will work around your comfort level. By law, your medical records can’t be shared with anybody.

Yes, we can deliver to a different address than the one listed on your ID. However, we can ONLY deliver to a residence, private place of employment, or hotel/motel room with additional documentation. Please ask your order staff for details and clarification, as this may vary by county.

At this time, it is not allowable to deliver to any public place. Please see above for more information.

Our amazing dollar-for-dollar birthday match promo is redeemable ONCE a year, and only on the day of your birthday OR any of the seven days leading up to it.

Yes, we have a $1 minimum for delivery.

Fast and Friendly offers 24hr 100% replacement for any factory defects. Replacement is for product to same product received. NO cash back, NO instant credit. Fast and Friendly does NOT replace EMPTY oil cartridges or cartridges that have malfunctioned due to patient error/mistreatment